FAQ

We carry a comprehensive range of security hardware including: access control systems, deadbolts, digital locks, CCTV systems (both HDCVI and IP), cabinet hardware, break glass solutions, and AS1428.1-compliant disabled access hardware. Our products are suitable for residential, commercial, and automotive applications.

Absolutely. Many of our products like access control systems, deposit safes, and commercial-grade deadbolts are specifically designed for business and contractor use. We offer bulk pricing and special shipping options for commercial customers.

Yes, we offer a selection of disabled compliant hardware that meets AS1428.1 standards for accessible design. Look for products marked with “(AS1428.1)” in their title.

We process orders within 1-2 business days. Delivery times then depend on your chosen method:
– Standard Express: 10-15 business days via DHL/FedEx ($12.95 flat rate)
– Free Economy: 15-25 business days via EMS (free on orders over $50)

We ship globally except to some remote regions in Asia. International customers enjoy no minimum order value for free economy shipping. Please contact us before ordering if you’re in a remote area to check for potential extended delivery times or additional fees.

Yes, all high-value items (over $200) require adult signature upon delivery for security purposes. We use discreet packaging for residential deliveries.

For urgent commercial projects, contact us at [email protected] for custom expedited shipping quotes. Our Saint Louis fulfillment center prioritizes time-sensitive contractor orders.

We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection.

Yes! Contractors and commercial customers can apply for business accounts with benefits like bulk pricing, dedicated order tracking, and project-based shipping solutions. Email [email protected] to inquire.

We offer a 15-day return policy from delivery date with these conditions:
– Original packaging must be intact
– Opened electronic items (digital locks, CCTV) may have 15% restocking fee
– Custom-cut/special order items cannot be returned
Email [email protected] with your order number to initiate returns.

Contact us immediately at [email protected] with photos of the damage. All our shipments include insurance coverage (up to $500 for standard shipping), and we’ll quickly arrange replacements for damaged security components.

Exchanges are handled as returns followed by new purchases to ensure proper inventory tracking. We recommend placing your new order once the return is initiated to minimize downtime for your security needs.

Most products include detailed installation instructions. For complex systems like CCTV or access control, we provide digital manuals and can recommend certified installers in your area upon request.

Our security specialists can advise on hardware compatibility for your specific application. Email [email protected] with details about your project, and we’ll respond within 24 business hours.