At Deals The Lock Shop (SecureLockDeals.com), we stand behind our professional-grade security hardware with a commitment to your satisfaction. This policy outlines our straightforward returns and exchanges process for our global customers (excluding certain Asian and remote regions).

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order, provided the items are in original condition with all packaging and security seals intact. Your safety and satisfaction are as important to us as the security of the products we sell.

Professional Note: Due to the specialized nature of security hardware, certain products cannot be returned for safety and hygiene reasons (see section below).

Non-Returnable Security Products

The following professional security items cannot be returned or exchanged due to their nature:

  • All Cylinders & Barrels (keyed security components)
  • Opened or used Digital Locks (for security reasons)
  • Installed Access Control systems
  • Custom-cut or modified hardware
  • Any security products with broken tamper-evident seals

Step-by-Step Return Process

1. Initiate Your Return Request

Within 15 days of delivery, email our Security Support Team at [email protected] with:

  • Your order number
  • Product name(s) and quantity
  • Reason for return
  • Whether you prefer refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear SecureLockDeals Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Product(s) for return: [Product Name(s) and Quantity] Reason for return: [Please specify] I prefer: [Refund / Exchange for (specify product if exchanging)] Please advise on next steps. Sincerely, [Your Full Name] [Your Contact Information]

2. Receive Return Authorization

Within 2 business days, our team will email you:

  • Return Authorization Number (RMA)
  • Detailed return instructions
  • Prepaid return label (if return is due to our error)

3. Package and Ship Your Return

Securely package the items using original packaging when possible. Include all:

  • Original product packaging
  • All included components and documentation
  • Copy of your invoice or packing slip
  • RMA number clearly visible on the outside

4. Processing Your Return

Once received at our facility (1843 Irving Place, Saint Louis, US 63146):

  • We inspect items within 3 business days
  • You’ll receive email confirmation of approval/denial
  • Approved refunds processed immediately

Refund Information

Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)

Processing Time: 3-5 business days after return approval

Deductions: Original shipping fees are non-refundable unless return is due to our error

Exchange Process

For exchanges of eligible products:

  1. Follow standard return process above
  2. Specify desired replacement product in your request
  3. We’ll ship the replacement once return is received
  4. You pay any price difference plus new shipping costs

International Returns

For customers outside the United States:

  • You’re responsible for return shipping costs
  • Mark package as “Returned Goods” to avoid customs fees
  • Original shipping fees cannot be refunded

Security Professional Tip: For high-value security equipment returns, we recommend using tracked shipping with insurance equivalent to the product value.

Damaged or Incorrect Items

If you receive damaged or incorrect security hardware:

  1. Contact us within 48 hours of delivery
  2. Provide photos of the damage/incorrect item
  3. We’ll arrange free return shipping if needed
  4. Receive expedited replacement at no cost

Contact Our Security Support Team

For any questions about returns of our professional security products:

Email: [email protected]
Phone: +1 (314) XXX-XXXX (Monday-Friday, 8AM-5PM CST)
Mailing Address: 1843 Irving Place, Saint Louis, US 63146